Find answers to the most common questions about our luxury chauffeur services, bookings, and more.
You can book online through our website by clicking the "Book Online" button, or contact us directly by phone or email. Our team is available 24/7 to assist you with your reservation and ensure every detail is taken care of.
We recommend booking at least 24 hours in advance to ensure availability, especially for airport transfers and peak-time journeys. However, we do accommodate last-minute bookings whenever possible, so don't hesitate to reach out.
Yes, you can modify or cancel your booking by contacting our team. Cancellations made more than 24 hours before the scheduled pickup are free of charge. For cancellations within 24 hours, a cancellation fee may apply. Please refer to our terms and conditions for full details.
We accept all major credit and debit cards including Visa, Mastercard, and American Express. Payment is processed securely online at the time of booking. Corporate accounts with monthly invoicing can also be arranged.
Our fleet includes a range of luxury vehicles such as the Mercedes S-Class, Mercedes V-Class & EQV, Mercedes E-Class, Range Rover, and the Senzati Jet Class. We also offer minibuses and coaches for larger groups. All vehicles are maintained to the highest standards.
We provide a comprehensive range of chauffeur services including A to B transfers, hourly hire, airport and seaport transfers, corporate travel, wedding transport, luxury tours, events, school transfers, and luxury concierge & lifestyle services. Each service is tailored to deliver an exceptional experience.
Yes, we provide baby seats, child seats, and booster seats free of charge upon request. Simply let us know when making your booking and we will ensure the appropriate seat is fitted and ready for your journey.
Absolutely. All our vehicles come with complimentary 4G/5G WiFi, bottled water, umbrellas, and tissues as standard. We believe these small touches make a significant difference to your overall experience.
Our prices are fixed and all-inclusive. We do not operate surge pricing regardless of traffic conditions or time of day. The price you are quoted at the time of booking is the price you pay — no hidden extras.
Yes, congestion charges for Central London journeys are included in our pricing. Any parking or toll charges encountered during your journey are charged at cost and will be communicated to you transparently.
Yes, hourly hire has a minimum booking of 3 hours. This allows your chauffeur to be fully at your disposal, whether you need multiple stops, a flexible itinerary, or simply wish to travel in comfort throughout your day.
We cover all major London airports including Heathrow, Gatwick, Stansted, Luton, and London City Airport. We also provide transfers to and from regional airports and private airfields across the UK upon request.
We monitor all flight arrivals in real time. If your flight is delayed, your chauffeur will adjust their arrival time accordingly at no extra charge. We understand that travel plans can change, and we are committed to ensuring a seamless pickup regardless of delays.
Yes, for airport pickups your chauffeur will meet you in the arrivals hall with a name board. They will assist you with your luggage and escort you to your vehicle. You will also receive a notification when your chauffeur has arrived.
Visit our Partnership page to learn more about joining our global network. We partner with qualified, licensed professionals who meet our strict standards for vehicle quality, presentation, and service excellence.
Partner vehicles must be less than 4 years old, in impeccable condition, non-smoking, and fall within the luxury or executive category. You must also operate as a registered transportation company with valid licensing and insurance documentation.
